Refund & Replacement Policy

At Fadi, we value customer satisfaction and strive to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund policy within 2 days of receiving your order.

Eligibility for Returns & Refunds

• Items must be unused, in their original packaging, and in the same condition as received.
• Perishable goods (such as fresh produce, dairy, or frozen items) cannot be returned.
• Any damaged, defective, or incorrect items must be reported within 2 days of delivery.

How to Request a Return or Refund?

1. Contact Us – Reach out to our support team via:
o Email: support@fadi.pk
o WhatsApp: +923055110010
2. Provide Details – Share your order number, issue details, and relevant photos (if applicable).
3. Processing Time – Our team will review your request and process refunds or replacements promptly.

Important Notes:

1. Refunds will be issued to the original payment method.
2. Shipping costs for returns may be non-refundable unless the return is due to our error.

Refund Method

• Refunds will be issued via the original payment method or store credit as per your preference.
• Processing time may vary depending on your payment provider.