Help Center

At Fadi, we are committed to making your shopping experience smooth and hassle-free. Our Help Centre is designed to provide you with quick answers and support for all your queries. Whether you need assistance with placing an order, tracking a delivery, or understanding our return policy, we are here to help.

Frequently Asked Questions (FAQs)

1. How do I place an order?
o Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to complete your order.
2. How can I track my order?
o After placing your order, you will receive a confirmation pop up. You can also track your order by logging into your account.
3. What if I receive a damaged or wrong product?
o We apologize for any inconvenience. Please contact our support team within 24 hours of delivery, and we will arrange a replacement or refund.
4. What is your return policy?
o We offer a flexible return policy. You can return eligible products within 2 days of delivery. Please ensure the product is unused and in its original packaging.
5. How can I contact customer support?
o You can reach our friendly support team via email at support@fadi.pk or call us at +923055110010 Our team is available from 9 AM to 9 PM, Monday to Saturday.

Additional Support

• Payment Issues: If you face any payment-related problems, feel free to contact us directly via Whatsapp or email at support@fadi.pk
• Account Assistance: Need help with logging in or updating your account details? We are here to assist you reach us via email at support@fadi.pk
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